BT seem to play on ‘the safe default choice for the nation’ image while charging high prices and miking it for all they can. For years they had ‘technical problems’ in letting anyone else put equipment in to the exhanges that got handed to them after privatisation. There were in the strange situation of being the only organisation broadband suppliers could use to provide the connection to user’s homes (due to the previously mentioned reason), setting the price to their monopoly service and also being one of the consumer broadband suppliers itself. Conflict of interest?
And don’t get me started on when they forced everyone on the landline (telephone) rental to move to their ‘line rental plus inclusive calls package’. They did this, they claimed, because most customers would be better off. Great, write to them and tell them so, don’t force everyone to move to a more expensive package. At the time (this was 2002 or there abouts) many third party companies were offering cheap call packages (pay a few quid a month and most calls were cheaper), BT doing this meant people were now paying for one of these packages automatically and without choice, BT’s one, and therefore kill the competetion overnight.
Where was I? Oh yes, BBC News are reporting that BT have written to all of Tiscali’s customers about speculation that Tiscali may be sold in the near future. Now Tiscali are crap, we all know this. And BT and incredibly expensive, we know this too (they play on the fact many people automatically go to them for broadband because they get their phone via BT already). But where did BT get the Tiscali’s customer list from. They claim through a external source. Of course, not through their BT Openreach/wholesale Units who Tiscali have to use for the physcial wires to their customer’s homes.
What is the point of a blog if not to rant (badly)?